A Different Kind of Performance Presentation for Automobile Dealerships
A deal falls apart. A prospect doesn't show. A customer grinds you for an hour and walks. A salesperson has a terrible morning.
And then the door opens.
Here comes the next customer.
Harold Littlejohn, CPA, JD
35+ years as a CPA • Law School Professor (Taxation) • Educator • Speaker • Creator of The Miracle Business Method
THE QUESTION IS:
Which conversation are you bringing to them - the new one, or the old one?
The Miracle Business Method (MBM) helps people recognize how much their own thinking affects their performance - and how quickly that thinking can change.
MBM isn't another sales system. It isn't another closing technique. And it isn't somebody standing in front of your team yelling about attitude and motivation.
It's about learning to become present, aware, and ready for the opportunity that's actually in front of you.
Stop Deciding What's Going to Happen Before It Happens
We do it constantly: They're just looking. They're not buyers. This lead is going nowhere. Nobody's buying
today. I'm never going to hit my number. Here comes another grinder.
Those are thoughts. But when we believe them, we begin behaving as though they're facts. And sometimes
the customer can feel it before we've said ten words.
Stop writing the customer's story before the customer has had a chance to write it.
Business as Theater -
Be the Observer.
One of the central ideas of the Miracle Business Method is learning to watch the mind instead of automatically believing everything it tells us. That means noticing the frustration. Noticing the judgment. Noticing the fear. Noticing the story you're telling yourself about the customer, the month, your numbers - or yourself.
You don't have to fight those thoughts. You simply don't have to take every one of them with you into the next conversation. That's where things can begin to change.
What could this mean on a dealership floor:
• Take a rejection without carrying it for the next three hours.
• Approach the tenth customer with the same openness as the first.
• Stop deciding who's a buyer based upon appearances.
• Listen instead of mentally preparing the next sales pitch.
• Make the follow-up call without rehearsing the rejection beforehand.
• Stay composed when a deal becomes difficult.
• Recognize negative internal dialogue before it takes over the day.
• Walk into work tomorrow without dragging yesterday behind them.
That's the territory we explore with MBM
Complimentary 45-60 Minute Lunch & Learn
I'm Harold Littlejohn, CPA, JD, creator of the Miracle Business Method.
I've spent more than 45 years working with businesses and the people who run them.
Often the biggest thing standing between us and better performance isn't the marketplace.
It's the conversation going on inside our own heads.
I'd be happy to introduce MBM to your dealership with a complimentary 45-60 minute Lunch & Learn.
No contract. No complicated program. No hard sell afterward.
Just give me a room full of people and about an hour. Let's see where the conversation takes us.
Who Is It For?
F&I
Sales Managers
General Managers
BDC
Sales Consultants
Service Advisors
Customer-Facing Staff
Leadership
The examples may change from department to department. The principle doesn't:
Whatever happened five minutes ago doesn't have to determine what happens five minutes from now.
BOOK WITH ME
Harold Littlejohn, CPA, JD
For more than four decades, I've advised business owners, professionals, entrepreneurs, and individuals. During those years I've watched countless business decisions unfold. I've also watched intelligent, capable people make their jobs considerably harder because of fear, assumptions, judgment, overthinking, and the stories running through their minds.
The Miracle Business Method grew out of my professional experience combined with years of studying awareness, human behavior, decision-making, and the relationship between our thoughts and our performance. MBM isn't about giving your people more to do. Sometimes the breakthrough comes when we learn what we can stop doing.
Let's Talk
If you own or manage an automobile dealership, let's have a short conversation. Tell me about your dealership and your people. I'll tell you a little more about MBM. Then we'll decide whether a complimentary Lunch & Learn makes sense.
No pressure. No obligation. Just a conversation.
The Miracle Business Method
Business as Theater - Be the Observer.
Harold Littlejohn, CPA, JD